At **K&S Simple Stride Bags**, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with our straightforward return and exchange process.

### 1. **Eligibility for Returns**

We accept returns of unused and undamaged **K&S Simple Stride Bags** products within **30 days** of your original purchase date. To be eligible for a return, your item must:

- Be in its original condition, unused, unwashed, and free of any signs of wear.
- Include all original tags, packaging, and accessories.
- Be accompanied by proof of purchase (receipt or order confirmation).

### 2. **Non-Returnable Items**

Certain items are not eligible for returns, including:

- Custom or personalized orders.
- Items marked as **final sale**.
- Gift cards.

### 3. **Return Process**

If your purchase meets the return eligibility criteria, please follow these steps:

1. **Contact Us**: Email us at [Insert Email Address] with your order number and the reason for your return. We will provide you with return instructions.
   
2. **Prepare Your Return**: Pack your item securely in its original packaging, including all parts, accessories, and documents. You are responsible for any shipping costs associated with the return.

3. **Shipping Your Return**: Once we approve your return request, ship the product back to the return address provided. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns lost in transit.

### 4. **Refunds**

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

- **Approved Refunds**: If approved, a refund will be processed to your original payment method within **7-10 business days**.
- **Partial Refunds**: In certain cases, only a partial refund may be granted (e.g., items returned damaged, incomplete, or not in original condition).
 
Please note that original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).

### 5. **Exchanges**

If you wish to exchange an item for a different size, color, or style, please contact us at [Insert Email Address]. Exchanges are subject to product availability.

### 6. **Defective or Damaged Items**

If you received a defective or damaged item, please notify us immediately by emailing [Insert Email Address] with your order number and photos of the issue. We will work with you to resolve the problem by offering a replacement, repair, or refund at no additional cost.

### 7. **Sale Items**

Only regular-priced items may be refunded. Sale items and final sale items are not eligible for return or refund unless defective.

### 8. **International Returns**

For international returns, you are responsible for return shipping costs, customs fees, and any applicable taxes. We recommend using a trackable shipping service for all international returns.

### 9. **Contact Us**

If you have any questions about our return policy or need assistance, please contact us at: